User Support

From Italian ARC
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The Italian ARC node provides support to ALMA users in Italy, from proposal preparation to data reduction and analysis. In addition to general and specialist support services, we provide extra support to the community by planning special activities in connection with proposal deadlines, and offer to give seminars and tutorials at institutes in Italy.

The support services provided are

  • proposal preparation and optimising observing setups.
  • proposal evaluation before submission, providing feedback on optimizing your proposal.
  • data reduction and specialized analysis.
  • ALMA archive data retrieval, processina and production of advanced products.
  • tutorials and workshops at INAF-IRA in Bologna or at Italian institutes.

Special Support

Each of the European ARC nodes offers specialist scientific and technical expertise to the whole European ALMA community, in addition to general support services to its region. At the Italian ARC this expertise includes:

  • polarimetry
  • mmVLBI
  • array combination
  • archive data mining.

See the Areas of expertise page for more details.

Contact and Face-to-face visit to the Italian ARC Node:

You can visit us for a direct face-to-face support. A member of the node staff will sit down with you and directly help you with your project, from setting up the project in the ALMA OT, to enhanced data reduction. Contact us or book a face-to-face support emailing us at help-desk@alma.inaf.it Or writing a ticket on the ALMA Helpdesk

The ALMA helpdesk

You can contact the Italian ARC node through the ALMA helpdesk. Your question will be logged in the helpdesk and delegated to the appropriate person. Many questions are also already addressed in articles available on the helpdesk. The helpdesk is the official channel for getting help with ALMA observations, and ensures that your question is properly logged and tracked.

Go to the ALMA Helpdesk!

The ALMA Documents and tools

Access the ALMA world through the ALMA Science Portal

You can find all the useful documents and tools on this page