User Support: Difference between revisions

From Italian ARC
Jump to navigation Jump to search
No edit summary
 
(7 intermediate revisions by 2 users not shown)
Line 1: Line 1:
== Support ==


The italian ARC node provides support to ALMA users in Italy, from proposal preparation to data reduction and analysis. In addition to general and specialist support services, we provide extra support to the community by planning special activities in connection with proposal deadlines, and offer to give seminars and tutorials at institutes in the Italy.
The Italian ARC node provides support to ALMA users in Italy, from proposal preparation to data reduction and analysis. In addition to general and specialist support services, we provide extra support to the community by planning special activities in connection with proposal deadlines, and offer to give seminars and tutorials at institutes in Italy.


The support services provided are
The support services provided are
Line 7: Line 6:
* proposal preparation and optimising observing setups.
* proposal preparation and optimising observing setups.
* proposal evaluation before submission, providing feedback on optimizing your proposal.
* proposal evaluation before submission, providing feedback on optimizing your proposal.
* data reduction and specialised analysis.
* data reduction and specialized analysis.
* ALMA archive data retrieval and reduction.
* ALMA archive data retrieval, processina and production of advanced products.
* tutorials focused on proposal preparation, data reduction (CASA) and specialized analysis, both at INAF-IRA in Bologna or at your home institute.
* tutorials and workshops at INAF-IRA in Bologna or at Italian institutes.


''' Face-to-face visit to the Italian ARC Node: '''
'''Special Support'''
You can visit us for a direct face-to-face visit. A member of the node staff will sit down with you and directly help you with your project, from setting up the project in the ALMA OT, to enhanced data reduction.
Book a face-to-face support emailing us at
 
'''The ALMA helpdesk'''


You can contact the Italian ARC node through the ALMA helpdesk. Your question will be logged in the helpdesk and delegated to the appropriate person. Many questions are also already addressed in articles available on the helpdesk. The helpdesk is the official channel for getting help with ALMA observations, and ensures that your question is properly logged and tracked.
Each of the European ARC nodes offers specialist scientific and technical expertise to the whole European ALMA community, in addition to general support services to its region.  
At the Italian ARC this expertise includes:
*polarimetry
* mmVLBI
* array combination
* archive data mining.
See the [[Areas of expertise]] page for more details.


Go to the ALMA helpdesk!
''' Contact and Face-to-face visit to the Italian ARC Node: '''


*'''Contact the Italian ARC Node directly '''
You can visit us for a direct face-to-face support. A member of the node staff will sit down with you and directly help you with your project, from setting up the project in the ALMA OT, to enhanced data reduction.
Contact us or book a face-to-face support emailing us at  help-desk@alma.inaf.it
Or writing a ticket on the [https://help.almascience.org/ ALMA Helpdesk]


For less formal help requests you can also contact the Italian ARC node directly. You can reach us by phone, email, or skype.
'''The ALMA helpdesk'''


Contact the Italian ARC node at
You can contact the Italian ARC node through the ALMA helpdesk. Your question will be logged in the helpdesk and delegated to the appropriate person. Many questions are also already addressed in articles available on the helpdesk. The helpdesk is the official channel for getting help with ALMA observations, and ensures that your question is properly logged and tracked.
 
 
'''Special Support'''


Each of the European ARC nodes offers specialist scientific and technical expertise to the whole European ALMA community, in addition to general support services to its region. At the Italian ARC this expertise includes imaging techniques such as multi-frequency synthesis and polarimetric imaging, optimised self-calibration and astrometry.
Go to the [https://help.almascience.org/ ALMA Helpdesk]!


Chalmers University of Technology has an active astronomy group with an interest in many areas of ALMA enabled science, including ISM studies, star-formation, evolved-stars, nearby galaxies, AGN and high-redshift galaxies. Astronomers at Chalmers/Onsala also specialise in developing data analysis and modelling tools for astrochemistry and radiative transfer. Scientific collaborations between astronomy group/ARC node scientists and the wider community are welcome.
'''The ALMA Documents and tools'''


'''Support for'''
Access the ALMA world through the [http://www.almascience.org/ ALMA Science Portal]


Proposal preparation
You can find all the useful documents and tools on [https://almascience.eso.org/tools this page]
Data reduction
Enhanced data products
Tutorials
Archive

Latest revision as of 18:26, 10 May 2018

The Italian ARC node provides support to ALMA users in Italy, from proposal preparation to data reduction and analysis. In addition to general and specialist support services, we provide extra support to the community by planning special activities in connection with proposal deadlines, and offer to give seminars and tutorials at institutes in Italy.

The support services provided are

  • proposal preparation and optimising observing setups.
  • proposal evaluation before submission, providing feedback on optimizing your proposal.
  • data reduction and specialized analysis.
  • ALMA archive data retrieval, processina and production of advanced products.
  • tutorials and workshops at INAF-IRA in Bologna or at Italian institutes.

Special Support

Each of the European ARC nodes offers specialist scientific and technical expertise to the whole European ALMA community, in addition to general support services to its region. At the Italian ARC this expertise includes:

  • polarimetry
  • mmVLBI
  • array combination
  • archive data mining.

See the Areas of expertise page for more details.

Contact and Face-to-face visit to the Italian ARC Node:

You can visit us for a direct face-to-face support. A member of the node staff will sit down with you and directly help you with your project, from setting up the project in the ALMA OT, to enhanced data reduction. Contact us or book a face-to-face support emailing us at help-desk@alma.inaf.it Or writing a ticket on the ALMA Helpdesk

The ALMA helpdesk

You can contact the Italian ARC node through the ALMA helpdesk. Your question will be logged in the helpdesk and delegated to the appropriate person. Many questions are also already addressed in articles available on the helpdesk. The helpdesk is the official channel for getting help with ALMA observations, and ensures that your question is properly logged and tracked.

Go to the ALMA Helpdesk!

The ALMA Documents and tools

Access the ALMA world through the ALMA Science Portal

You can find all the useful documents and tools on this page

Retrieved from "https://www.alma.inaf.it/index.php?title=User_Support&oldid=3508"