User Support: Difference between revisions

Latest revision as of 18:26, 10 May 2018

The Italian ARC node provides support to ALMA users in Italy, from proposal preparation to data reduction and analysis. In addition to general and specialist support services, we provide extra support to the community by planning special activities in connection with proposal deadlines, and offer to give seminars and tutorials at institutes in Italy.

The support services provided are

proposal preparation and optimising observing setups.
proposal evaluation before submission, providing feedback on optimizing your proposal.
data reduction and specialized analysis.
ALMA archive data retrieval, processina and production of advanced products.
tutorials and workshops at INAF-IRA in Bologna or at Italian institutes.

Special Support

Each of the European ARC nodes offers specialist scientific and technical expertise to the whole European ALMA community, in addition to general support services to its region. At the Italian ARC this expertise includes:

polarimetry
mmVLBI
array combination
archive data mining.

See the Areas of expertise page for more details.

Contact and Face-to-face visit to the Italian ARC Node:

You can visit us for a direct face-to-face support. A member of the node staff will sit down with you and directly help you with your project, from setting up the project in the ALMA OT, to enhanced data reduction. Contact us or book a face-to-face support emailing us at help-desk@alma.inaf.it Or writing a ticket on the ALMA Helpdesk

The ALMA helpdesk

You can contact the Italian ARC node through the ALMA helpdesk. Your question will be logged in the helpdesk and delegated to the appropriate person. Many questions are also already addressed in articles available on the helpdesk. The helpdesk is the official channel for getting help with ALMA observations, and ensures that your question is properly logged and tracked.

Go to the ALMA Helpdesk!

The ALMA Documents and tools

Access the ALMA world through the ALMA Science Portal

You can find all the useful documents and tools on this page

@@ Line 1: / Line 1: @@
-== Support ==
-Support from the Nordic ARC node
-The Nordic ARC node provides support to ALMA users in the Nordic and Baltic countries, from proposal preparation to data reduction and analysis. In addition to general and specialist support services, we provide extra support to the community by planning special activities in connection with proposal deadlines, and offer to give seminars and tutorials at institutes in the Nordic region.
+The Italian ARC node provides support to ALMA users in Italy, from proposal preparation to data reduction and analysis. In addition to general and specialist support services, we provide extra support to the community by planning special activities in connection with proposal deadlines, and offer to give seminars and tutorials at institutes in Italy.
 The support services provided are
-proposal preparation and optimising observing setups.
+* proposal preparation and optimising observing setups.
-proposal evaluation before submission, providing feedback on optimizing your proposal.
+* proposal evaluation before submission, providing feedback on optimizing your proposal.
-data reduction and specialised analysis.
+* data reduction and specialized analysis.
-ALMA archive data retrieval and reduction.
+* ALMA archive data retrieval, processina and production of advanced products.
-Tutorials focused on proposal preparation, data reduction (CASA) and specialized analysis, both at Onsala Space Observatory or at your home institute.
+* tutorials and workshops at INAF-IRA in Bologna or at Italian institutes.
-Support for
-Proposal preparation
+'''Special Support'''
-Data reduction
-Enhanced data products
-Tutorials
-Archive
-How to get support from the Nordic ARC node
+Each of the European ARC nodes offers specialist scientific and technical expertise to the whole European ALMA community, in addition to general support services to its region.
+At the Italian ARC this expertise includes:
+*polarimetry
+* mmVLBI
+* array combination
+* archive data mining.
+See the [[Areas of expertise]] page for more details.
-Face-to-face visit to the Nordic Node
+''' Contact and Face-to-face visit to the Italian ARC Node: '''
-You can visit us at the Nordic node for a direct face-to-face visit. A member of the node staff will sit down with you and directly help you with your project, from setting up the project in the ALMA OT, to enhanced data reduction.
+You can visit us for a direct face-to-face support. A member of the node staff will sit down with you and directly help you with your project, from setting up the project in the ALMA OT, to enhanced data reduction.
+Contact us or book a face-to-face support emailing us at  help-desk@alma.inaf.it
+Or writing a ticket on the [https://help.almascience.org/ ALMA Helpdesk]
-Book a face-to-face visit!
+'''The ALMA helpdesk'''
-The ALMA helpdesk
+You can contact the Italian ARC node through the ALMA helpdesk. Your question will be logged in the helpdesk and delegated to the appropriate person. Many questions are also already addressed in articles available on the helpdesk. The helpdesk is the official channel for getting help with ALMA observations, and ensures that your question is properly logged and tracked.
-You can contact the Nordic ARC node through the ALMA helpdesk. Your question will be logged in the helpdesk and delegated to the appropriate person. Many questions are also already addressed in articles available on the helpdesk. The helpdesk is the official channel for getting help with ALMA observations, and ensures that your question is properly logged and tracked.
+Go to the [https://help.almascience.org/ ALMA Helpdesk]!
-Go to the ALMA helpdesk!
+'''The ALMA Documents and tools'''
-Contact the Nordic Node directly
+Access the ALMA world through the [http://www.almascience.org/ ALMA Science Portal]
-For less formal help requests you can also contact the Nordic ARC node directly. You can reach us by phone, email, or skype.
+You can find all the useful documents and tools on [https://almascience.eso.org/tools this page]
-Contact the Nordic ARC node!
-Live support
-Between the call for proposals and the call deadline, we will offer a live support chat, allowing users to get into immediate contact with a member of the Nordic ARC node.
-Go to the support chat!
-Specialist Support
-Each of the European ARC nodes offers specialist scientific and technical expertise to the whole European ALMA community, in addition to general support services to its region. At the Nordic ARC this expertise includes imaging techniques such as multi-frequency synthesis and polarimetric imaging, optimised self-calibration and astrometry.
-Chalmers University of Technology has an active astronomy group with an interest in many areas of ALMA enabled science, including ISM studies, star-formation, evolved-stars, nearby galaxies, AGN and high-redshift galaxies. Astronomers at Chalmers/Onsala also specialise in developing data analysis and modelling tools for astrochemistry and radiative transfer. Scientific collaborations between astronomy group/ARC node scientists and the wider community are welcome.

User Support: Difference between revisions

Latest revision as of 18:26, 10 May 2018

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