User Support: Difference between revisions

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== Support ==
== Support ==
Support from the Nordic ARC node
Support from the Italian ARC node


The Nordic ARC node provides support to ALMA users in the Nordic and Baltic countries, from proposal preparation to data reduction and analysis. In addition to general and specialist support services, we provide extra support to the community by planning special activities in connection with proposal deadlines, and offer to give seminars and tutorials at institutes in the Nordic region.
The italian ARC node provides support to ALMA users in the Nordic and Baltic countries, from proposal preparation to data reduction and analysis. In addition to general and specialist support services, we provide extra support to the community by planning special activities in connection with proposal deadlines, and offer to give seminars and tutorials at institutes in the Italy.


The support services provided are
The support services provided are
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data reduction and specialised analysis.
data reduction and specialised analysis.
ALMA archive data retrieval and reduction.
ALMA archive data retrieval and reduction.
Tutorials focused on proposal preparation, data reduction (CASA) and specialized analysis, both at Onsala Space Observatory or at your home institute.
Tutorials focused on proposal preparation, data reduction (CASA) and specialized analysis, both at INAF-IRA in Bologna or at your home institute.




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'''Live support'''
'''Live support'''


Between the call for proposals and the call deadline, we will offer a live support chat, allowing users to get into immediate contact with a member of the Nordic ARC node.
Between the call for proposals and the call deadline, we will offer a live support chat, allowing users to get into immediate contact with a member of the Italian ARC node.


Go to the support chat!
Go to the support chat!
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'''Special Support'''
'''Special Support'''


Each of the European ARC nodes offers specialist scientific and technical expertise to the whole European ALMA community, in addition to general support services to its region. At the Nordic ARC this expertise includes imaging techniques such as multi-frequency synthesis and polarimetric imaging, optimised self-calibration and astrometry.
Each of the European ARC nodes offers specialist scientific and technical expertise to the whole European ALMA community, in addition to general support services to its region. At the Italian ARC this expertise includes imaging techniques such as multi-frequency synthesis and polarimetric imaging, optimised self-calibration and astrometry.


Chalmers University of Technology has an active astronomy group with an interest in many areas of ALMA enabled science, including ISM studies, star-formation, evolved-stars, nearby galaxies, AGN and high-redshift galaxies. Astronomers at Chalmers/Onsala also specialise in developing data analysis and modelling tools for astrochemistry and radiative transfer. Scientific collaborations between astronomy group/ARC node scientists and the wider community are welcome.
Chalmers University of Technology has an active astronomy group with an interest in many areas of ALMA enabled science, including ISM studies, star-formation, evolved-stars, nearby galaxies, AGN and high-redshift galaxies. Astronomers at Chalmers/Onsala also specialise in developing data analysis and modelling tools for astrochemistry and radiative transfer. Scientific collaborations between astronomy group/ARC node scientists and the wider community are welcome.

Revision as of 15:20, 15 January 2018

Support

Support from the Italian ARC node

The italian ARC node provides support to ALMA users in the Nordic and Baltic countries, from proposal preparation to data reduction and analysis. In addition to general and specialist support services, we provide extra support to the community by planning special activities in connection with proposal deadlines, and offer to give seminars and tutorials at institutes in the Italy.

The support services provided are

proposal preparation and optimising observing setups. proposal evaluation before submission, providing feedback on optimizing your proposal. data reduction and specialised analysis. ALMA archive data retrieval and reduction. Tutorials focused on proposal preparation, data reduction (CASA) and specialized analysis, both at INAF-IRA in Bologna or at your home institute.


How to get support from the Italian ARC node

Face-to-face visit to the Italian ARC Node

You can visit us at the Nordic node for a direct face-to-face visit. A member of the node staff will sit down with you and directly help you with your project, from setting up the project in the ALMA OT, to enhanced data reduction.

Book a face-to-face visit!

The ALMA helpdesk

You can contact the Italian ARC node through the ALMA helpdesk. Your question will be logged in the helpdesk and delegated to the appropriate person. Many questions are also already addressed in articles available on the helpdesk. The helpdesk is the official channel for getting help with ALMA observations, and ensures that your question is properly logged and tracked.

Go to the ALMA helpdesk!

Contact the Italian ARC Node directly

For less formal help requests you can also contact the Italian ARC node directly. You can reach us by phone, email, or skype.

Contact the Italian ARC node!

Live support

Between the call for proposals and the call deadline, we will offer a live support chat, allowing users to get into immediate contact with a member of the Italian ARC node.

Go to the support chat!

Special Support

Each of the European ARC nodes offers specialist scientific and technical expertise to the whole European ALMA community, in addition to general support services to its region. At the Italian ARC this expertise includes imaging techniques such as multi-frequency synthesis and polarimetric imaging, optimised self-calibration and astrometry.

Chalmers University of Technology has an active astronomy group with an interest in many areas of ALMA enabled science, including ISM studies, star-formation, evolved-stars, nearby galaxies, AGN and high-redshift galaxies. Astronomers at Chalmers/Onsala also specialise in developing data analysis and modelling tools for astrochemistry and radiative transfer. Scientific collaborations between astronomy group/ARC node scientists and the wider community are welcome.

Support for

Proposal preparation Data reduction Enhanced data products Tutorials Archive