User Support - Revision history

Paladino at 16:26, 10 May 2018

2018-05-10T16:26:06Z

← Older revision		Revision as of 18:26, 10 May 2018
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	* tutorials and workshops at INAF-IRA in Bologna or at Italian institutes.		* tutorials and workshops at INAF-IRA in Bologna or at Italian institutes.

	'''~~The ALMA Documents and tools~~'''		'''Special Support'''

	~~Access~~ the ALMA ~~world through~~ the ~~[http~~:~~//www~~.~~almascience.org/ ALMA Science Portal]~~		Each of the European ARC nodes offers specialist scientific and technical expertise to the whole European ALMA community, in addition to general support services to its region.
			At the Italian ARC this expertise includes:
	~~You can find all~~ the ~~useful documents and tools on~~ [~~https://almascience.eso~~.~~org/tools this page]~~		*polarimetry
			* mmVLBI
			* array combination
			* archive data mining.
			See the [[Areas of expertise]] page for more details.

	''' Contact and Face-to-face visit to the Italian ARC Node: '''		''' Contact and Face-to-face visit to the Italian ARC Node: '''

	You can visit us for a direct face-to-face ~~visit~~. A member of the node staff will sit down with you and directly help you with your project, from setting up the project in the ALMA OT, to enhanced data reduction.		You can visit us for a direct face-to-face support. A member of the node staff will sit down with you and directly help you with your project, from setting up the project in the ALMA OT, to enhanced data reduction.
	Contact us or book a face-to-face support emailing us at help-desk@alma.inaf.it		Contact us or book a face-to-face support emailing us at help-desk@alma.inaf.it
	Or writing a ticket on the [https://help.almascience.org/ ALMA Helpdesk]		Or writing a ticket on the [https://help.almascience.org/ ALMA Helpdesk]


	'''The ALMA helpdesk'''		'''The ALMA helpdesk'''
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	Go to the [https://help.almascience.org/ ALMA Helpdesk]!		Go to the [https://help.almascience.org/ ALMA Helpdesk]!

			'''The ALMA Documents and tools'''

	~~'''Special Support'''~~		Access the ALMA world through the [http://www.almascience.org/ ALMA Science Portal]

	~~Each of~~ the ~~European ARC nodes offers specialist scientific~~ and ~~technical expertise to the whole European ALMA community, in addition to general support services to its region~~. ~~At the Italian ARC~~ this ~~expertise includes imaging techniques such as polarimetry, mmVLBI, array combination and archive data mining.~~		You can find all the useful documents and tools on [https://almascience.eso.org/tools this page]
	~~See the [[Areas of expertise]~~] ~~page for more details.~~

Massardi at 10:09, 10 May 2018

2018-05-10T10:09:10Z

← Older revision		Revision as of 12:09, 10 May 2018
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	'''The ALMA Documents and tools'''		'''The ALMA Documents and tools'''

	Access the ALMA world through the [http://www.almascience.org/ ALMA Science Portal]		Access the ALMA world through the [http://www.almascience.org/ ALMA Science Portal]

	You can find all the useful documents and tools on [https://almascience.eso.org/tools this page]		You can find all the useful documents and tools on [https://almascience.eso.org/tools this page]

Massardi at 10:08, 10 May 2018

2018-05-10T10:08:53Z

← Older revision		Revision as of 12:08, 10 May 2018
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	~~== Support ==~~

	The Italian ARC node provides support to ALMA users in Italy, from proposal preparation to data reduction and analysis. In addition to general and specialist support services, we provide extra support to the community by planning special activities in connection with proposal deadlines, and offer to give seminars and tutorials at institutes in Italy.		The Italian ARC node provides support to ALMA users in Italy, from proposal preparation to data reduction and analysis. In addition to general and specialist support services, we provide extra support to the community by planning special activities in connection with proposal deadlines, and offer to give seminars and tutorials at institutes in Italy.
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	* tutorials and workshops at INAF-IRA in Bologna or at Italian institutes.		* tutorials and workshops at INAF-IRA in Bologna or at Italian institutes.

			'''The ALMA Documents and tools'''
			Access the ALMA world through the [http://www.almascience.org/ ALMA Science Portal]
			You can find all the useful documents and tools on [https://almascience.eso.org/tools this page]

	''' Contact and Face-to-face visit to the Italian ARC Node: '''		''' Contact and Face-to-face visit to the Italian ARC Node: '''

Massardi: Massardi moved page Current ALMA cycle information to User Support

2018-05-10T10:02:15Z

Massardi moved page Current ALMA cycle information to User Support

← Older revision	Revision as of 12:02, 10 May 2018
(No difference)

Massardi at 09:47, 10 May 2018

2018-05-10T09:47:21Z

← Older revision		Revision as of 11:47, 10 May 2018
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	Each of the European ARC nodes offers specialist scientific and technical expertise to the whole European ALMA community, in addition to general support services to its region. At the Italian ARC this expertise includes imaging techniques such as polarimetry, mmVLBI, array combination and archive data mining.		Each of the European ARC nodes offers specialist scientific and technical expertise to the whole European ALMA community, in addition to general support services to its region. At the Italian ARC this expertise includes imaging techniques such as polarimetry, mmVLBI, array combination and archive data mining.
	See the [[~~Area~~ of expertise]] page for more details.		See the [[Areas of expertise]] page for more details.

Massardi at 09:47, 10 May 2018

2018-05-10T09:47:04Z

← Older revision		Revision as of 11:47, 10 May 2018
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	== Support ==		== Support ==

	The ~~italian~~ ARC node provides support to ALMA users in Italy, from proposal preparation to data reduction and analysis. In addition to general and specialist support services, we provide extra support to the community by planning special activities in connection with proposal deadlines, and offer to give seminars and tutorials at institutes in ~~the~~ Italy.		The Italian ARC node provides support to ALMA users in Italy, from proposal preparation to data reduction and analysis. In addition to general and specialist support services, we provide extra support to the community by planning special activities in connection with proposal deadlines, and offer to give seminars and tutorials at institutes in Italy.

	The support services provided are		The support services provided are
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	* proposal preparation and optimising observing setups.		* proposal preparation and optimising observing setups.
	* proposal evaluation before submission, providing feedback on optimizing your proposal.		* proposal evaluation before submission, providing feedback on optimizing your proposal.
	* data reduction and ~~specialised~~ analysis.		* data reduction and specialized analysis.
	* ALMA archive data retrieval and ~~reduction~~.		* ALMA archive data retrieval, processina and production of advanced products.
	* tutorials ~~focused on proposal preparation, data reduction (CASA)~~ and ~~specialized analysis, both~~ at INAF-IRA in Bologna or at ~~your home institute~~.		* tutorials and workshops at INAF-IRA in Bologna or at Italian institutes.



	''' Face-to-face visit to the Italian ARC Node: '''		''' Contact and Face-to-face visit to the Italian ARC Node: '''

	You can visit us for a direct face-to-face visit. A member of the node staff will sit down with you and directly help you with your project, from setting up the project in the ALMA OT, to enhanced data reduction.		You can visit us for a direct face-to-face visit. A member of the node staff will sit down with you and directly help you with your project, from setting up the project in the ALMA OT, to enhanced data reduction.
	~~Book~~ a face-to-face support emailing us at		Contact us or book a face-to-face support emailing us at help-desk@alma.inaf.it
			Or writing a ticket on the [https://help.almascience.org/ ALMA Helpdesk]



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	You can contact the Italian ARC node through the ALMA helpdesk. Your question will be logged in the helpdesk and delegated to the appropriate person. Many questions are also already addressed in articles available on the helpdesk. The helpdesk is the official channel for getting help with ALMA observations, and ensures that your question is properly logged and tracked.		You can contact the Italian ARC node through the ALMA helpdesk. Your question will be logged in the helpdesk and delegated to the appropriate person. Many questions are also already addressed in articles available on the helpdesk. The helpdesk is the official channel for getting help with ALMA observations, and ensures that your question is properly logged and tracked.

	Go to the ~~ALMA helpdesk!~~		Go to the [https://help.almascience.org/ ALMA Helpdesk]!



	~~'''Contact the Italian ARC Node directly '''~~

	~~For less formal~~ help ~~requests you can also contact the Italian ARC node directly~~. ~~You can reach us by phone, email, or skype~~.

	~~Contact the Italian ARC node at~~



	'''Special Support'''		'''Special Support'''

	Each of the European ARC nodes offers specialist scientific and technical expertise to the whole European ALMA community, in addition to general support services to its region. At the Italian ARC this expertise includes imaging techniques such as ~~multi-frequency synthesis and polarimetric imaging~~, ~~optimised self-calibration~~ and ~~astrometry~~.		Each of the European ARC nodes offers specialist scientific and technical expertise to the whole European ALMA community, in addition to general support services to its region. At the Italian ARC this expertise includes imaging techniques such as polarimetry, mmVLBI, array combination and archive data mining.
			See the [[Area of expertise]] page for more details.
	~~Chalmers University of Technology has an active astronomy group with an interest in many areas~~ of ALMA enabled science, including ISM studies, star-formation, evolved-stars, nearby galaxies, AGN and high-redshift galaxies. Astronomers at Chalmers/Onsala also specialise in developing data analysis and modelling tools for ~~astrochemistry and radiative transfer~~. ~~Scientific collaborations between astronomy group/ARC node scientists and the wider community are welcome.~~



	~~'''Support for'''~~

	~~Proposal preparation~~
	~~Data reduction~~
	~~Enhanced data products~~
	~~Tutorials~~
	~~Archive~~

Liuzzo: /* Support */

2018-01-15T14:31:10Z

Support

← Older revision		Revision as of 16:31, 15 January 2018
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	* ALMA archive data retrieval and reduction.		* ALMA archive data retrieval and reduction.
	* tutorials focused on proposal preparation, data reduction (CASA) and specialized analysis, both at INAF-IRA in Bologna or at your home institute.		* tutorials focused on proposal preparation, data reduction (CASA) and specialized analysis, both at INAF-IRA in Bologna or at your home institute.



	''' Face-to-face visit to the Italian ARC Node: '''		''' Face-to-face visit to the Italian ARC Node: '''

	You can visit us for a direct face-to-face visit. A member of the node staff will sit down with you and directly help you with your project, from setting up the project in the ALMA OT, to enhanced data reduction.		You can visit us for a direct face-to-face visit. A member of the node staff will sit down with you and directly help you with your project, from setting up the project in the ALMA OT, to enhanced data reduction.
	Book a face-to-face support emailing us at		Book a face-to-face support emailing us at




	'''The ALMA helpdesk'''		'''The ALMA helpdesk'''
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	Go to the ALMA helpdesk!		Go to the ALMA helpdesk!



	'''Contact the Italian ARC Node directly '''		'''Contact the Italian ARC Node directly '''
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	Contact the Italian ARC node at		Contact the Italian ARC node at



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	Chalmers University of Technology has an active astronomy group with an interest in many areas of ALMA enabled science, including ISM studies, star-formation, evolved-stars, nearby galaxies, AGN and high-redshift galaxies. Astronomers at Chalmers/Onsala also specialise in developing data analysis and modelling tools for astrochemistry and radiative transfer. Scientific collaborations between astronomy group/ARC node scientists and the wider community are welcome.		Chalmers University of Technology has an active astronomy group with an interest in many areas of ALMA enabled science, including ISM studies, star-formation, evolved-stars, nearby galaxies, AGN and high-redshift galaxies. Astronomers at Chalmers/Onsala also specialise in developing data analysis and modelling tools for astrochemistry and radiative transfer. Scientific collaborations between astronomy group/ARC node scientists and the wider community are welcome.



	'''Support for'''		'''Support for'''

Liuzzo: /* Support */

2018-01-15T14:30:20Z

Support

← Older revision		Revision as of 16:30, 15 January 2018
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	* tutorials focused on proposal preparation, data reduction (CASA) and specialized analysis, both at INAF-IRA in Bologna or at your home institute.		* tutorials focused on proposal preparation, data reduction (CASA) and specialized analysis, both at INAF-IRA in Bologna or at your home institute.

	''' Face-to-face visit to the Italian ARC Node: '''		''' Face-to-face visit to the Italian ARC Node: '''
	You can visit us for a direct face-to-face visit. A member of the node staff will sit down with you and directly help you with your project, from setting up the project in the ALMA OT, to enhanced data reduction.		You can visit us for a direct face-to-face visit. A member of the node staff will sit down with you and directly help you with your project, from setting up the project in the ALMA OT, to enhanced data reduction.
	Book a face-to-face support emailing us at		Book a face-to-face support emailing us at

	'''The ALMA helpdesk'''		'''The ALMA helpdesk'''

	You can contact the Italian ARC node through the ALMA helpdesk. Your question will be logged in the helpdesk and delegated to the appropriate person. Many questions are also already addressed in articles available on the helpdesk. The helpdesk is the official channel for getting help with ALMA observations, and ensures that your question is properly logged and tracked.		You can contact the Italian ARC node through the ALMA helpdesk. Your question will be logged in the helpdesk and delegated to the appropriate person. Many questions are also already addressed in articles available on the helpdesk. The helpdesk is the official channel for getting help with ALMA observations, and ensures that your question is properly logged and tracked.
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	Go to the ALMA helpdesk!		Go to the ALMA helpdesk!

	*'''Contact the Italian ARC Node directly '''		'''Contact the Italian ARC Node directly '''

	For less formal help requests you can also contact the Italian ARC node directly. You can reach us by phone, email, or skype.		For less formal help requests you can also contact the Italian ARC node directly. You can reach us by phone, email, or skype.

Liuzzo: /* Support */

2018-01-15T14:29:30Z

Support

← Older revision		Revision as of 16:29, 15 January 2018
Line 11:		Line 11:
	* tutorials focused on proposal preparation, data reduction (CASA) and specialized analysis, both at INAF-IRA in Bologna or at your home institute.		* tutorials focused on proposal preparation, data reduction (CASA) and specialized analysis, both at INAF-IRA in Bologna or at your home institute.

	~~'''How to get support from the Italian ARC node '''~~		''' Face-to-face visit to the Italian ARC Node: '''

	* ''' Face-to-face visit to the Italian ARC Node: '''
	You can visit us for a direct face-to-face visit. A member of the node staff will sit down with you and directly help you with your project, from setting up the project in the ALMA OT, to enhanced data reduction.		You can visit us for a direct face-to-face visit. A member of the node staff will sit down with you and directly help you with your project, from setting up the project in the ALMA OT, to enhanced data reduction.
	Book a face-to-face support emailing us at		Book a face-to-face support emailing us at

	* '''The ALMA helpdesk'''		'''The ALMA helpdesk'''

	You can contact the Italian ARC node through the ALMA helpdesk. Your question will be logged in the helpdesk and delegated to the appropriate person. Many questions are also already addressed in articles available on the helpdesk. The helpdesk is the official channel for getting help with ALMA observations, and ensures that your question is properly logged and tracked.		You can contact the Italian ARC node through the ALMA helpdesk. Your question will be logged in the helpdesk and delegated to the appropriate person. Many questions are also already addressed in articles available on the helpdesk. The helpdesk is the official channel for getting help with ALMA observations, and ensures that your question is properly logged and tracked.
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	Go to the ALMA helpdesk!		Go to the ALMA helpdesk!

	* Contact the Italian ARC Node directly		*'''Contact the Italian ARC Node directly '''

	For less formal help requests you can also contact the Italian ARC node directly. You can reach us by phone, email, or skype.		For less formal help requests you can also contact the Italian ARC node directly. You can reach us by phone, email, or skype.

Liuzzo at 14:27, 15 January 2018

2018-01-15T14:27:53Z

← Older revision		Revision as of 16:27, 15 January 2018
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	== Support ==		== Support ==
	~~Support from the Italian ARC node~~

	The italian ARC node provides support to ALMA users in ~~the Nordic and Baltic countries~~, from proposal preparation to data reduction and analysis. In addition to general and specialist support services, we provide extra support to the community by planning special activities in connection with proposal deadlines, and offer to give seminars and tutorials at institutes in the Italy.		The italian ARC node provides support to ALMA users in Italy, from proposal preparation to data reduction and analysis. In addition to general and specialist support services, we provide extra support to the community by planning special activities in connection with proposal deadlines, and offer to give seminars and tutorials at institutes in the Italy.

	The support services provided are		The support services provided are

	proposal preparation and optimising observing setups.		* proposal preparation and optimising observing setups.
	proposal evaluation before submission, providing feedback on optimizing your proposal.		* proposal evaluation before submission, providing feedback on optimizing your proposal.
	data reduction and specialised analysis.		* data reduction and specialised analysis.
	ALMA archive data retrieval and reduction.		* ALMA archive data retrieval and reduction.
	~~Tutorials~~ focused on proposal preparation, data reduction (CASA) and specialized analysis, both at INAF-IRA in Bologna or at your home institute.		* tutorials focused on proposal preparation, data reduction (CASA) and specialized analysis, both at INAF-IRA in Bologna or at your home institute.


	'''How to get support from the Italian ARC node '''		'''How to get support from the Italian ARC node '''

	Face-to-face visit to the Italian ARC Node		* ''' Face-to-face visit to the Italian ARC Node: '''
			You can visit us for a direct face-to-face visit. A member of the node staff will sit down with you and directly help you with your project, from setting up the project in the ALMA OT, to enhanced data reduction.
			Book a face-to-face support emailing us at

	You can visit us at the Nordic node for a direct face-to-face visit. A member of the node staff will sit down with you and directly help you with your project, from setting up the project in the ALMA OT, to enhanced data reduction.		* '''The ALMA helpdesk'''

	~~Book a face-to-face visit!~~

	'''The ALMA helpdesk'''

	You can contact the Italian ARC node through the ALMA helpdesk. Your question will be logged in the helpdesk and delegated to the appropriate person. Many questions are also already addressed in articles available on the helpdesk. The helpdesk is the official channel for getting help with ALMA observations, and ensures that your question is properly logged and tracked.		You can contact the Italian ARC node through the ALMA helpdesk. Your question will be logged in the helpdesk and delegated to the appropriate person. Many questions are also already addressed in articles available on the helpdesk. The helpdesk is the official channel for getting help with ALMA observations, and ensures that your question is properly logged and tracked.
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	Go to the ALMA helpdesk!		Go to the ALMA helpdesk!

	Contact the Italian ARC Node directly		* Contact the Italian ARC Node directly

	For less formal help requests you can also contact the Italian ARC node directly. You can reach us by phone, email, or skype.		For less formal help requests you can also contact the Italian ARC node directly. You can reach us by phone, email, or skype.

	Contact the Italian ARC node!		Contact the Italian ARC node at

	~~'''Live support'''~~

	~~Between the call for proposals and the call deadline, we will offer a live support chat, allowing users to get into immediate contact with a member of the Italian ARC node.~~

	~~Go to the support chat!~~

	'''Special Support'''		'''Special Support'''